FAQs

1. What types of products does MyDecoro offer?

We specialize in a wide range of home decor products, including:

  • Vases: Perfect for adding a touch of elegance to any room.
  • Home Decor Sculptures: Unique, artistic pieces to elevate your space.
  • Desk Decor: Stylish accents to enhance your workspace.
  • Lamps: Functional and decorative lighting solutions for every room.

2. Where are your products sourced from?

We partner with skilled artisans and trusted manufacturers from around the world to ensure that each item meets our high standards for quality and craftsmanship.

3. What materials are used in your home decor products?

Our products are made from a variety of premium materials, including ceramic, glass, metal, wood, and resin, depending on the product category. Each item is carefully crafted to ensure durability and beauty.

4. Do you offer customization or personalized decor?

At the moment, we do not offer customization on our products. However, we are continuously expanding our offerings and may include personalized options in the future.

5. What is your return and refund policy?

We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange. The item must be in its original condition, with packaging intact. Please visit our Return & Refund Policy page for more details.

6. How long does shipping take?

Shipping times vary depending on your location:

  • Domestic Orders: Typically arrive within 5-7 business days.
  • International Orders: May take 10-15 business days, depending on customs and location. Please note that shipping times may vary during peak seasons or due to unforeseen delays.

7. Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. Shipping rates and times will be calculated at checkout based on your location.

8. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery on our website or through the shipping carrier’s website.

9. Can I cancel or change my order after placing it?

We strive to process orders quickly, so please contact us as soon as possible if you need to cancel or make changes to your order. Once your order has been shipped, cancellations or changes are no longer possible.

10. How can I contact MyDecoro customer service?

You can reach our customer service team via email at support@mydecoro.com or by filling out the contact form on our Contact Us page. We aim to respond to all inquiries within 24-48 hours.

11. Do you offer any discounts or promotions?

Yes, we periodically offer discounts and promotions. Be sure to sign up for our newsletter to stay updated on the latest deals, promotions, and product launches.

12. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are processed securely to ensure your safety.