Custom-made Gift Thermos Cup

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@mydecoro.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. This is at no extra cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  info@mydecoro.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mydecoro.com.

At MyDecoro, we work with suppliers from around the globe to bring you the finest home decor products. Our warehouses are located in the USA, Europe, and China, allowing us to offer worldwide shipping. Here’s everything you need to know about our shipping process:

Shipping Destinations We proudly ship to most countries around the world. However, certain locations may have limited shipping options due to regional restrictions. Please ensure your address is accurate when placing your order to avoid any delays.

Processing Times Once your order is placed, it will be processed within 1-2  business days. During peak periods, processing times may be slightly longer, but we will do our best to get your order out as soon as possible.

Shipping Times Shipping times vary depending on the destination and the warehouse from which your item is shipped.

Estimated Delivery Times by Region
United States: 3-7 business days.
Europe: 5-9 business days.
Canada: 5-10 business days.
Australia & New Zealand: 6-10 business days.
Other Regions: 7-12 business days, depending on location.

Please note that these are estimated delivery times and may vary due to factors like customs delays or weather.

Tracking Information Once your order has been shipped, you will receive an email with tracking details so you can monitor the progress of your shipment.

Shipping Costs We offer free shipping on all orders over $149. For orders under this amount, shipping costs will be calculated at checkout based on your location.

Missing or Delayed Orders If you have not received your order within the estimated shipping time, please reach out to our customer service team at info@mydecoro.com and we will investigate the issue immediately.

Changes to Shipping Address If you need to change your shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate the change, but please note that we cannot make changes once the order has been dispatched.

Thank you for choosing MyDecoro! We’re committed to providing you with exceptional service and beautiful decor for your home.